Frequently Asked Questions
Everything you need to know about your Hyperkin gaming and tech gear.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery times vary depending on the destination and customs processing.
Do Hyperkin products come with a warranty?
Yes, all Hyperkin hardware and accessories include a 1-year limited warranty that covers manufacturing defects. Please retain your proof of purchase to facilitate any warranty claims.
What is your return policy for electronics?
We offer a 30-day return window for items in their original, unopened packaging. If a product is defective upon arrival, please contact our support team immediately for a replacement or full refund.
Are Hyperkin consoles compatible with original game cartridges?
Our RetroN series consoles are specifically designed to be compatible with original classic cartridges. Please check the specific product page for a full list of supported formats and regions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How can I track my shipment?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal to monitor your delivery progress.